heygen believes that gambling should always be an enjoyable and recreational activity. We are committed to providing every player with the tools, information, and support needed to maintain healthy control over their gaming habits.
At heygen, responsible gaming is not a box-ticking exercise — it is a core operating principle. We recognise that for the vast majority of our players across Bangladesh, gambling is a source of entertainment and excitement. But we also understand that for a small number of people, gambling can become problematic.
That is why heygen has built a comprehensive set of responsible gaming tools directly into the platform, available to every registered player at any time. These tools are designed to help you set clear boundaries, take breaks when you need them, and access support without barriers or delays.
heygen's support team is available around the clock, seven days a week. If you feel that your gambling is no longer under control, or if you are gambling with money you cannot afford to lose, please reach out to us immediately. We will help you activate any protective measure instantly and without judgment.
All games on the heygen platform involve an element of chance. The house edge means that over time, the platform retains a mathematical advantage. Never use gambling as a method to generate income, cover debts, or solve financial problems. Only ever gamble with money you are fully prepared to lose.
Every heygen account comes with these tools built in. Access them from your account dashboard at any time.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your heygen account. Once a limit is set, it takes effect immediately. You can request a reduction to your limit at any time and it will apply right away. Requests to increase a deposit limit are subject to a 7-day cooling-off period before taking effect, ensuring that impulsive decisions cannot override your considered limits.
Set a maximum amount you are willing to lose across all gaming activity within a defined period — daily, weekly, or monthly. When your cumulative losses reach the set threshold within the chosen period, heygen will automatically prevent further wagers until the period resets. Like deposit limits, reductions apply immediately while increases are subject to a review period.
Configure an automated alert that notifies you after a continuous period of play. You can set reminders at 30-minute, 1-hour, or custom intervals. When the reminder fires, heygen will display a clear notification prompting you to review your session and consider taking a break. This feature is particularly useful for live casino and sports betting sessions, where time can pass unnoticed.
Request a temporary suspension of your heygen account for a defined cooling-off period ranging from 24 hours to 6 weeks. During a cooling-off period, your account will be inaccessible for login, deposits, and wagering. Pending withdrawal requests will still be processed. The cooling-off period cannot be shortened once activated, but you may request an extension at any time.
Self-exclusion is a firm, longer-term measure for players who feel they need to stop gambling entirely. You can request self-exclusion from your account settings or by contacting heygen support directly. Self-exclusion periods range from 6 months to permanent closure. Once a self-exclusion is activated, it cannot be reversed for the stated period — heygen will reject any attempts to reopen the account or create a new one during the exclusion window.
heygen provides full transparency into your gaming activity. At any time you can review your complete deposit history, withdrawal history, bet history, and net profit/loss summary from your account dashboard. This data is available without restriction and is updated in real time. Knowing exactly where you stand financially is one of the most powerful tools for maintaining control of your gambling activity.
Six principles heygen stands by to keep gambling enjoyable and sustainable for every Bangladesh player.
heygen is strictly for adults aged 18 and above. Age verification is mandatory during the registration process and at any point during the KYC review. If heygen identifies that an account is held by a minor, the account will be immediately suspended, all funds returned, and the account permanently closed. heygen encourages players who share devices with younger family members to use password protection and parental control software.
Before every session, decide on a fixed budget — an amount you are genuinely comfortable losing entirely. Treat that sum as the cost of entertainment, the same way you would budget for a cinema ticket or a restaurant meal. Never chase losses by depositing more money than your preset budget allowed. If your session budget is exhausted, stop playing and return another day with a fresh, considered budget.
Extended, unbroken gaming sessions reduce decision-making quality and increase the risk of impulsive wagering. heygen recommends stepping away from the platform for at least 15 minutes every hour. Use heygen's session time reminder feature to receive automatic prompts. During your break, drink water, stretch, and assess honestly whether you are still enjoying the activity or whether fatigue or frustration has taken over.
Every game on heygen — from cricket betting to slots to live dealer tables — has a built-in house edge. This means that over a large number of rounds or bets, the platform will mathematically retain a portion of all wagers. Short-term wins are possible and real, but they are not guaranteed to continue. Understanding this principle helps players maintain realistic expectations and prevents the dangerous misconception that a losing streak must inevitably be followed by a winning one.
If gambling is causing stress in your life, you do not need to face it alone. Talk to a trusted family member or friend about what you are experiencing. heygen's support team is available 24 hours a day and can immediately activate any protective measure on your account. Speaking openly about a gambling problem — rather than concealing it — is consistently the most effective first step toward regaining control.
Using gambling as an escape from stress, anxiety, relationship problems, financial pressure, or emotional pain is one of the clearest warning signs of problem gambling. If you notice that you are turning to heygen when you are feeling low, overwhelmed, or desperate for relief, please pause immediately. Close the platform, contact heygen support to activate a cooling-off period, and consider reaching out to a professional counselling service for additional support.
Answer the following questions honestly. If you answer "yes" to three or more of them, we strongly encourage you to contact heygen support or a professional counselling service.
This does not mean you have a gambling addiction, but it does suggest that your gambling behaviour may be moving beyond safe recreational levels. Please take this seriously. Contact heygen's support team to activate self-exclusion or a cooling-off period. Consider speaking with a qualified counsellor or psychologist who specialises in behavioural health. Acting early makes recovery significantly easier.
Contact heygen support: [email protected] (plain text — not a clickable link)
Accessing heygen's responsible gaming tools is straightforward. Here is how to use each one.
If you prefer to speak with a member of the heygen team, or if you need a protective measure activated urgently and cannot access your account, contact our support team directly. Our agents are trained in responsible gaming procedures and will action your request immediately, without requiring you to navigate the settings interface yourself.
Email our support team at [email protected] (plain text only — not a clickable link). Include your registered username and the specific measure you wish to activate. Our team will confirm activation within a short period.
⚠️ Self-exclusion requests submitted via email will be actioned as a priority. Your account will be suspended pending identity confirmation, ensuring no further gameplay occurs during the processing window.
heygen is strictly for players aged 18 and above. Underage gambling is prohibited without exception. Account holders who allow minors to use their account will have their account permanently closed.
Never deposit funds into your heygen account using borrowed money, credit facilities, or money earmarked for essential household expenses such as rent, food, or utilities. Only ever gamble with genuinely disposable income.
heygen's support team is available 24 hours a day, every day of the year. If you are struggling with gambling, reach out immediately. Early intervention is always more effective than waiting until a problem becomes severe.
When gambling is enjoyed within safe limits, it is a genuinely fun way to engage with cricket, casino games, and slots. Return to the heygen platform and explore what's on offer — with your limits set and your budget decided in advance.
18+ only. Always set your limits before you play. T&Cs apply. heygen is not responsible for violation of local laws by users.