These Terms & Conditions govern your use of the heygen platform. Please read them carefully before registering an account or placing any bet or wager on heygen. By accessing heygen, you agree to be bound by these terms.
A summary of the most important rules governing your heygen account and activity. Full details are in the legal document below.
heygen strictly requires all players to be 18 years of age or older. Creating an account on heygen constitutes a declaration that you meet this requirement. heygen reserves the right to request proof of age at any time and to suspend any account where the 18+ requirement cannot be verified.
Each individual player is permitted to hold exactly one heygen account. Duplicate accounts are strictly prohibited and will result in the suspension of all associated accounts, forfeiture of any pending bonuses, and possible permanent ban from the heygen platform without prior notice.
heygen supports bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank for all transactions. All balances are held in Bangladeshi Taka (৳). Minimum deposit is ৳200. Withdrawals are processed to the same payment method used for deposit and are subject to identity verification.
All bonuses awarded by heygen are subject to wagering requirements before any withdrawal can be processed. Players may not withdraw bonus funds until the applicable wagering requirement has been met in full. heygen reserves the right to modify, suspend, or withdraw any bonus offer at its sole discretion.
heygen provides deposit limits, session time reminders, loss limits, cooling-off periods, and self-exclusion tools. Players who believe their gambling behaviour is becoming problematic are strongly encouraged to use these tools and to contact heygen support at [email protected] for assistance.
Players are solely responsible for ensuring that their participation on heygen complies with applicable local laws and regulations. heygen operates as an offshore platform. By using heygen, you acknowledge that online gambling laws in Bangladesh are ambiguous and that you participate at your own legal and financial risk.
Last updated: 2026. Please read all sections carefully before using the heygen platform.
Table of Contents
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and heygen ("heygen", "we", "us", "the Platform"). By accessing, browsing, registering on, or using any part of the heygen platform available at heygen.biz, you unconditionally accept and agree to be bound by these Terms in their entirety.
If you do not agree to any part of these Terms, you must immediately cease using the heygen platform. heygen reserves the right to amend these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms regularly.
These Terms apply to all forms of activity on heygen, including but not limited to sports betting, live casino gaming, slot machine play, poker, virtual sports, and any promotional or bonus activity offered on the platform.
2.1 Minimum Age. The heygen platform is strictly available to individuals who are 18 years of age or older. By registering an account, you represent and warrant that you are at least 18 years old. heygen operates a strict zero-tolerance policy in respect of underage gambling.
2.2 Age Verification. heygen reserves the right to request documentary proof of age at any point during the life of your account. Acceptable documents include a national identity card, passport, or driver's licence issued by a recognised authority. Failure to provide satisfactory age verification documents within a reasonable time period will result in account suspension and the withholding of any pending withdrawal requests until verification is completed.
2.3 Geographic Eligibility. heygen primarily serves players located in Bangladesh. It is the sole responsibility of each player to verify that accessing and using an offshore online gaming platform is lawful under the laws applicable to them in their jurisdiction. heygen makes no representation or warranty as to the legality of its services in any particular jurisdiction and shall not be liable for any consequences arising from a player's participation from a jurisdiction where such activity is unlawful.
2.4 Single Account. Each eligible player may register and maintain only one heygen account. Registering multiple accounts, whether under the same or different names, email addresses, or payment methods, is a material breach of these Terms and will result in the permanent suspension of all associated accounts and forfeiture of any balances therein.
3.1 Accurate Information. When registering a heygen account, you are required to provide accurate, current, and complete information about yourself as prompted by the registration form. You must not use false names, fictitious identities, or another person's information. heygen reserves the right to suspend any account where the information provided is found to be inaccurate, misleading, or unverifiable.
3.2 Account Maintenance. You are responsible for keeping your account information up to date. If any of your details change, including your contact email or linked payment method, you must update your account information promptly. Failure to maintain accurate account information may result in delays in processing withdrawals or other account operations.
3 .3 Account Verification. heygen may at any time require you to complete an identity verification process ("KYC"). This process may require submission of a government-issued photo identification document, proof of address (such as a utility bill or bank statement dated within the last three months), and proof of ownership of any payment method used on your account. heygen will not process withdrawal requests until all required KYC documentation has been reviewed and approved.
3.4 Account Currency. All heygen accounts are denominated in Bangladeshi Taka (৳). Deposits and withdrawals are processed in Taka. heygen does not charge currency conversion fees; however, your payment provider may apply their own charges, for which heygen accepts no responsibility.
4.1 Credentials. You are solely responsible for maintaining the confidentiality of your heygen account login credentials, including your username and password. You must not share your credentials with any third party. Any activity conducted through your account, whether authorised by you or not, is your sole responsibility.
4.2 Suspicious Activity. If you suspect that your heygen account has been accessed by an unauthorised party, or that your login credentials have been compromised, you must notify heygen immediately by contacting [email protected]. heygen may temporarily suspend your account pending investigation.
4.3 Security Measures. heygen employs 256-bit SSL encryption across the entire platform to protect the transmission of data between your device and our servers. However, no digital security system is entirely infallible, and heygen cannot guarantee absolute security of account data at all times.
4.4 Session Management. heygen reserves the right to terminate any active session where suspicious activity is detected. Players are advised to log out of their heygen account after each session, particularly when using shared or public devices.
5.1 Accepted Payment Methods. heygen currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. heygen reserves the right to add, modify, or remove payment methods at any time without prior notice.
5.2 Minimum Deposit. The minimum deposit amount on heygen is ৳200 per transaction. There is no maximum deposit limit imposed by heygen; however, individual payment providers may impose their own transaction limits, which are outside heygen's control.
5.3 Deposit Processing. Deposits made via bKash and Nagad are typically credited to your heygen account instantly. Deposits made via bank transfer may take up to two (2) business days to be credited, depending on the processing times of the sending institution. heygen is not responsible for delays caused by third-party payment processors.
5.4 Withdrawal Requests. Withdrawal requests are processed by heygen within a reasonable timeframe, subject to completion of any applicable identity verification requirements. heygen reserves the right to delay or withhold a withdrawal pending investigation where fraud, collusion, bonus abuse, or any other violation of these Terms is suspected.
5.5 Withdrawal Method. Withdrawals will be processed back to the same payment method used to make the most recent deposit on the account, wherever technically possible. heygen does not process withdrawals to third-party accounts, credit cards, or payment methods not previously used on your account.
5.6 Inactive Account Fees. An account is considered inactive if no login or transaction activity has been recorded for a continuous period of twelve (12) months. heygen reserves the right to apply a monthly inactivity fee to dormant accounts after this period. Players will be notified by email prior to the application of any inactivity fee.
6.1 General Bonus Terms. All bonuses, free spins, cashback offers, and other promotional rewards offered by heygen are subject to the specific terms attached to each individual promotion, as published on the heygen platform at the time the offer is made. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail.
6.2 Wagering Requirements. Unless explicitly stated otherwise in the terms of a specific promotion, all bonus funds credited to a heygen account are subject to a wagering requirement before they may be withdrawn. Wagering requirements specify the number of times the bonus amount (or the bonus plus deposit amount, as stated per promotion) must be staked in real-money gameplay before a withdrawal can be requested. Bets placed on different game categories may contribute at different percentages toward meeting wagering requirements, as specified per promotion.
6.3 Bonus Eligibility. heygen reserves the right to determine the eligibility of any player for any promotional offer. Bonuses are intended for recreational players only. heygen may decline to offer a bonus, or may revoke a bonus already credited, where it determines that a player is engaging in bonus abuse, arbitrage betting, or any strategy designed to exploit the bonus system rather than engage in genuine recreational gaming.
6.4 Modification of Promotions. heygen reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice. Where a promotion is withdrawn mid-cycle, heygen will endeavour to honour wagering progress already accumulated by eligible players, but cannot guarantee continuation of any specific promotional structure.
6.5 One Bonus Per Player. Unless explicitly stated otherwise, each promotional offer is available to each eligible player once only. Players found to be using multiple accounts, proxies, or any other method to claim the same promotion more than once will have all bonus balances forfeited and their accounts suspended.
7.1 Game Integrity. All games and betting markets offered on heygen are provided by internationally certified third-party suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game outcomes are determined by certified random number generator (RNG) systems and are independently audited. heygen makes no modification to game logic or outcome generation.
7.2 Bet Acceptance. heygen reserves the right to refuse, limit, or void any bet or wager at its sole discretion, including but not limited to bets placed in error, bets placed on markets that have been suspended, or bets placed using funds suspected of being proceeds of fraudulent activity.
7.3 Errors and Malfunctions. In the event of a technical malfunction, system error, or game provider error that results in an incorrect outcome being displayed or an incorrect payout being made, heygen reserves the right to void the relevant round or transaction and to correct the account balance accordingly. Payouts made in error are not considered valid and may be reclaimed by heygen.
7.4 Sports Betting Rules. All sports betting activity on heygen is governed by the specific rules applicable to the sport and market in question, as published on the heygen sportsbook. In the event of an event being abandoned, postponed, or otherwise not completed as scheduled, settlement rules will be applied in accordance with heygen's published event-specific guidelines.
7.5 Maximum Payout. heygen reserves the right to impose a maximum payout limit on any single bet, session, or jackpot win. Any applicable maximum payout limits will be communicated within the relevant game or market interface. Amounts exceeding the stated maximum payout may not be withdrawn.
8.1 Commitment. heygen is committed to promoting responsible gaming practices among all its players. We believe that gambling should be an enjoyable and recreational activity, and we are dedicated to providing tools and resources that help players maintain control of their gaming behaviour.
8.2 Available Tools. heygen provides all account holders with access to the following responsible gaming tools, available directly from the account dashboard:
8.3 Support. Players who feel that their gambling is becoming a problem are strongly encouraged to contact heygen support at [email protected]. Our team is available 24 hours a day, seven days a week, and can assist with activating any responsible gaming measure immediately.
8.4 Minor Protection. heygen strictly prohibits the use of the platform by individuals under the age of 18. If you share a device with minors, you are responsible for ensuring they cannot access your heygen account. heygen encourages the use of parental control software on shared devices.
The following activities are strictly prohibited on the heygen platform and will result in immediate account suspension, forfeiture of balances, and potential legal action:
10.1 Ownership. All content on the heygen platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the compilation thereof, is the property of heygen or its content suppliers and is protected by applicable intellectual property laws.
10.2 Restricted Use. You are granted a limited, non-exclusive, non-transferable licence to access and use the heygen platform for personal, recreational purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any heygen content without our express prior written consent.
10.3 Third-Party Content. Game content provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other third-party suppliers remains the intellectual property of the respective supplier. heygen's licence to make such content available to players does not confer any rights upon players in respect of such third-party intellectual property.
11.1 Platform Availability. heygen makes no warranty that the platform will be available at all times without interruption. Scheduled and unscheduled maintenance, server outages, third-party provider failures, or events beyond heygen's reasonable control may result in temporary unavailability of some or all platform features.
11.2 No Guarantee of Winnings. heygen makes no representation or guarantee as to the outcome of any game, bet, or wager placed on the platform. All gaming and betting activity involves financial risk. You acknowledge that you may lose all funds deposited into your heygen account.
11.3 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, heygen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the heygen platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption.
11.4 Maximum Liability. Where heygen's liability cannot be excluded by applicable law, heygen's total aggregate liability to you in connection with your use of the platform shall not exceed the total net deposits made by you to your heygen account in the thirty (30) days preceding the event giving rise to the claim.
heygen collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering a heygen account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You are encouraged to review the Privacy Policy at heygen.biz/privacy-policy before registering.
heygen may be required by law or regulatory authority to disclose account information and transaction records. In such circumstances, heygen will comply with any lawful order or request without prior notification to the affected player, where such notification is prohibited or impractical.
heygen reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Revised Terms will be published on the heygen platform with an updated effective date. Where the changes are material, heygen will endeavour to notify registered players by email to the address associated with their account.
Your continued use of the heygen platform after the publication of amended Terms constitutes your unconditional acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the heygen platform and submit a withdrawal request for any remaining account balance before doing so.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which heygen is incorporated and licensed as an offshore gaming operator. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.
Nothing in this clause shall limit heygen's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information, or to prevent ongoing harm arising from a player's breach of these Terms.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding any aspect of your heygen account, please contact us using the details below. Our support team is available 24 hours a day, seven days a week.
Important Notice: heygen operates as an offshore gaming platform. Online gambling laws in Bangladesh are ambiguous. By using heygen, you acknowledge that you are solely responsible for ensuring your participation complies with any laws applicable to you. heygen is not responsible for any legal consequences arising from a player's use of the platform in a jurisdiction where online gaming is restricted or prohibited. 18+ only. Please gamble responsibly.
You've read the rules — now explore everything heygen has to offer. From live cricket betting and a world-class casino lobby to hundreds of slots with instant ৳ payments via bKash and Nagad.
18+ only. T&Cs apply. Please gamble responsibly. heygen is not responsible for violation of local laws by users.